Services Officer – Southern Cross Station

• Permanent, Part-Time (40 hours per fortnight)
• Job security, career growth, and variety everyday
• $26 per hour while training, then $39.6386 per hour, plus super and penalty rates

At V/Line we are committed to helping people get to where they want to go.Whether that’s getting our customers to their destination or our people to their dream career.With a diverse range of roles, we have a passion for helping our people be their best.Let us get you there with free myki travel.

About the role

• Sell tickets and provide up-to-date information to customers regarding services and changes to services as required
• Manage the day-to-day operations and customer service in the Booking Office
• Work collaboratively within the team and wider functions
• Ensure safety of colleagues and customers at all times
• Carry out platform and customer service duties as required

Essential

• Successful completion of Year 10 (minimum)
• Victorian Driver Licence
• Willingness & ability to travel to other stations, to provide service along the line
• Availability for shift work & overtime
• Previous face-to-face customer service experience and a demonstrated commitment to workplace safety

About you

Previous experience in face-to-face customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

To be successful in this role, you already have:

• Strong verbal & written communication skills
• Ability to adapt to changing environments
• Strong focus on safety culture

How to Apply

Please use the ‘Apply’ button to submit your application, including a cover letter and current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

What we can offer

• Workplace flexibility

• Personal Development

• Commitment to culture

• Inclusive environment

• Career opportunities

• Contribute to connecting Victorians

• Free Myki travel

• Paid Parental leave

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing training for 4-6 weeks.

Upon successful completion of the training, this full-time position is then classified as STN OFF C1 ($39.6386) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

This is a Medical Category 3 position.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background . We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

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